MAJOR GOAL - The major goal of the General Manager is to build the customer base and to satisfy those customers through effective service while remaining within established P&L guidelines.
DUTIES AND RESPONSIBILITIES
Interview managers, employees, and customers to stay in touch with their thoughts, problems, etc.
Consult and cooperate with the departmental managers to improve their managerial effectiveness and productivity. Follow up to see that they are performing their jobs in accordance with job descriptions.
Approve vacation and personal leaves for all managers in the line of authority. Assume their responsibility in their absence or approve a temporary replacement.
Interview, select, hire, and terminate managers in accordance with established Human Resource procedures. With the support of Human Resources, determine their compensation and request Vice President of Operations approval.
Conduct performance appraisals for all department personnel.
Keep “Administrative Control Books” current.
Participate as a member of Strategic Leadership. Negotiate performance goals with the Vice President. Strive to meet performance goals.
Negotiate with each Manager the departmental performance goals and action plans necessary to achieve the objectives set forth by the business plan.
Keep professionally abreast of the industry by periodic visits to other plants, seminars, and pertinent exposure.
Sales (Interim Shared Responsibility with Sales Manager)
Develop sales through cold calls, references, direct mail advertising and telemarketing as well as any other means found to be reasonable.
Process, distribute, and follow-up on all leads.
Participate in establishing, maintaining and achieving departmental and personal performance goals.
Develop and constantly evaluate pricing plan to conform to new strategic objectives. Recommend to the Vice-President.
Maintain a systematic intelligence profile on all competitors.
Train and Develop sales representatives.
Conduct regular route meetings for departmental personnel.
Strive to meet sales goals as established in the business plan.
See that all new accounts sold by route salesmen conform to the criteria determined by the business plan. This includes size type, profitability, location, etc.
Administer all Company policies.
Maintain a system of routinely measuring how well customers are serviced (surveys), taking corrective action when necessary. Maintain records of customer satisfaction.
Take corrective action as a result of surveys if necessary.
Train and Develop Inside & Outside Service Managers.
See that customer deliveries are complete and on time.
Manager customer inventory thru regularly schedules visits.
Oversee the training and development of Route Service Representatives (RSR) in all aspects customer relations.
Maintain a system of customer audits thru direct regular visits to site location.
Interview all lost accounts and all new accounts to learn why they switched.
To apply, contact Bill Brundage.